Terms of service

These terms cover residential and commercial cleaning by Crecy's Cleaning in Stafford, Fredericksburg and the surrounding area. They apply when you send us a booking request through this website.

Sending a request is not a confirmed booking. We look at every job before we accept it, and we tell you either way.

You can change or cancel a Standard Cleaning free of charge up to 24 hours before its start time. For Deep Cleaning and Move-In / Move-Out Cleaning we need 48 hours, because those jobs are longer and we cannot fill the time on short notice.

You can reschedule once at no cost within those windows, and your deposit moves with you to the new date.

We keep your $75 deposit. That amount is our only charge for a late cancellation — we will not bill you for anything further, and we will not seek any other remedy.

It reflects what a cancelled appointment actually costs us: the time is set aside and paid for, and a day's notice is not enough to fill it.

Until we confirm your job, your deposit is fully refundable for any reason, and you do not need to give us one.

We will not keep money against work we have not agreed to do.

If we arrive and cannot get into your home, we will wait 30 minutes and try to reach you on the number you gave us.

If we still cannot start, we treat it as a late cancellation and keep the $75 deposit.

If we cancel or cannot do the work for any reason, you get your full deposit back and we will offer you the next date we have.

We do not keep a deposit for an appointment we did not keep.

This is a one-person business. If we cannot work, you get your full deposit back and the first date we have available.

We would rather tell you early than send someone who is not us.

If late cancellations become a pattern, we may stop taking bookings from that address. We will tell you before we do.

We will not add extra charges on top of the deposit.

If we arrive and the work is materially more than what you booked, we will contact you with a price before starting anything.

We will never do extra work and bill you for it afterwards.

We may leave without finishing if there is a safety hazard, a biohazard, an animal we cannot work around, or anyone behaving in a way that makes the home unsafe to be in.

If that happens we will tell you why, and we will charge only for the time already worked.

Pets are welcome to be home. Please secure any animal that may be anxious around a stranger, equipment or noise.

Tell us within 48 hours and we will come back and redo anything we missed, at no charge.

Crecy wears a body camera while working. It records video only — no sound is recorded at any time.

The footage is used to check our own work and to settle any question about what happened during a clean. It is never published, never used in advertising, and never shared outside the business unless you ask us to or the law requires it.

The camera is switched off before entering a bathroom, and before entering a bedroom while anyone is home.

Footage is kept for 30 days and then deleted.

If you would rather we did not record at your home, say so and we will not. It changes nothing else about your booking, and it does not change your price.

We carry $5,000 in cover. If we damage something, tell us within 7 days of the clean so we can see it while what happened is still clear, and we will repair it, replace it, or pay you what it was worth, up to that amount.

Please put away cash, jewellery and anything irreplaceable before we arrive. We cannot take responsibility for valuables we were not told about.

Nothing in these terms limits our responsibility for injury to anyone.

We do cleaning and laundry, and only that. We cannot help with bathing, dressing, moving around, or medication.

That is not us being unhelpful. Work of that kind is licensed care in Virginia and we are not licensed for it, so the honest answer is to tell you rather than attempt it.

Laundry is done in your home, in your washer and dryer. Nothing leaves the house.

How long it takes depends on your machines, which is the one part of the job we do not control. If they cannot get through what you booked in the time booked, we fold what is finished and we do not charge for the rest.

We are not responsible for items damaged by a machine that is faulty, by missing or incorrect care labels, or by anything left in a pocket.

Please set aside anything you would rather we did not handle. We will not touch it, and we will not ask why.

We bring our own products and equipment. If you would rather we used something of yours, leave it out and tell us — we will use it, but we cannot be responsible for how your own products react with your surfaces.

If conditions make travel genuinely unsafe, either of us can move the appointment at no cost.

The $75 deposit holds a confirmed slot and comes off your total — it is not an extra fee. The balance is due after the clean.

Card payments are handled by our payment processor. We never see or store your card number.

Refunds go back to the card you paid with. We will confirm by email once your bank or card issuer reports the refund as complete — not before, because until then we do not actually know that it has.

These terms are governed by the law of the Commonwealth of Virginia, and any dispute is heard in Stafford County.

Nothing here asks you to give up your right to go to court, and nothing here requires arbitration.

If we change these terms, the change applies to bookings made after it is published. It does not change a job you have already booked.